To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Can I use my bank's on-line bill payment service to pay my bill?
Yes, but please be aware that this is what happens: You access your account and the amount of our bill is immediately debited from your account. A notice is then sent to the bank's contractor - usually in another state - and they will manually cut a check to Caddo Basin SUD, which is put in the mail. It takes 5-10 days for the check to arrive at our office, where it is posted the day we receive it. Our customers are upset when those payments do not arrive by the due date and they are charged a late fee. We do not have the capacity to have payment from electronic banking services transferred directly to our account. Until that time occurs, we encourage you to use the free draft service that we offer. You will continue to receive a bill, just as you do now, but where it says "Amount Due," the bill will say "Amount Drafted on Due Date," which is 15 days after it is mailed. You will have that length of time to enter the amount into your checkbook and prepare for payment.