Caddo Basin SUD offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Security & Privacy: We respect and are committed to protecting your privacy. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet. We will not sell your information to anyone.
Refunds: All refunds will be provided as a credit to the credit card used at the time of the transaction.
Online Payment
Caddo Basin now offers Online Bill Payment! Simply click the green "Pay your bill now" button at the top of the page, to the right side of the page, or at the bottom of the page to pay your bill online.
Paying online is fast and easy.
All payments made after 5:00 PM will be posted to the customer's account by the next business day.
Payment By Automated Phone 903-458-9473
Call anytime to pay your bill.
All payments made after 5:00 PM will be posted to customer's account by the next business day.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Please be aware that this is what happens: You access your account and the amount of our bill is immediately debited from your account. A notice is then sent to the bank's contractor - usually in another state - and they will manually cut a check to Caddo Basin SUD, which is put in the mail. It takes 5-10 days for the check to arrive at our office, where it is posted the day we receive it. Our customers are upset when those payments do not arrive by the due date and they are charged a late fee. We do not have the capacity to have payment from electronic banking services transferred directly to our account. Until that time occurs, we encourage you to use the free draft service that we offer. You will continue to receive a bill, just as you do now, but where it says "Amount Due," the bill will say "Amount Drafted on Due Date," which is 15 days after it is mailed. You will have that length of time to enter the amount into your checkbook and prepare for payment.
